Can I get help with questions regarding format of SCS?

I am having a difficult time with the format of SCS. I have taken all kinds of classes in the past and love learning and have been a good student.

This my first time taking classes virtually. I am 66 years old and I am not comfortable with learning virtually, but would like to learn to do so.

I actually have several questions. Is there any way that I can speak with someone directly?