Acknowledging and/or Coaching

I’ve been going into FB groups and commenting on questions and posts people share. I’ve been believing in doing a good job helping women by asking them a question about their thoughts in their circumstances and then having a small conversation. I’ve not been acknowledging their struggle necessarily.

How do you acknowledge someone’s struggle and have empathy and compassion in that kind of situation or when a friend tells you what they are going through before asking a question about their thoughts?

My purpose is to practice helping and give value, perspective, and a possible new way of seeing the situation and their thoughts. But I don’t want to seem callous and unfeeling by not acknowledging what they are going through.