Always Neutral?

I love the model and can usually put events in their proper line. This week my beautiful 35 yo niece was killed by a drunk driver with her three kiddos (1,4 and 5) in the car. The drunk driver had multiple convictions and had stolen the vehicle. Two of the kids have multiple broken bones, head injuries..and no mom. How is this circumstance neutral? How do I have a choice of my emotions, and certainly how would her husband, kids, and parents? Sorry, this is so raw.