I’ve got an intentional + unintentional model I’d like your feedback on.

Unintentional Model:

C: I’m on the phone talking to bank trying to get tax documents, but can’t get them bc I’m only a secondary account holder on a joint account.
T: This is a total inconvenience, waste of my time and 100% not fair
F: Agitated
A: Defensive w/customer service rep, argue, tell him company policy is bullshit
R: I get triggered, putting myself into a negative emotional state. I still have to wait for my tax docs to be mailed since I don’t have access to the files online.

Intentional Model:

C: I’m on the phone talking to bank trying to get tax documents, but can’t get them bc I’m only a secondary account holder on a joint account.
T: This is bullshit, but it’s company policy and I can do nothing to change that. Don’t argue against reality, it’s not worth the effort.
F: In control
A: Make a request for what I need and get off the phone
R: I don’t get triggered, remain in control of my emotions and I don’t react to the agitation sensations I feel in my body. I allow it to be there without reacting.