How does Brooke deal with this?

When you listen with your Master Life Coach brain to your (nearly) adult children and your close friends and family members share their frustrations, how do you respond? Do you just acknowledge their pain, emphasize with them, agree that so and so is awful and that the situation does suck? Wouldn’t this be giving them evidence to stay in victim mode which extends their suffering? You mentioned once that you don’t let people in your life go on and on with their stories. How do you respond? (Maybe your friends and family all know the Model so you just gently bring them around to it? My tribe does not.) THANKS MUCHO!