A colleague was upset with my reaction towards her at work. I just want to assure I am working the model correctly.

C: T is upset with me
T: She needs to get a grip and not be so sensitive
F: Annoyed
A: Respond diplomatically to her email.
R: Irritated the rest of the day due to the drama

C: T is upset with me
T: T is a sensitive person
F: Compassion
A: Respond diplomatically to her email
R: Realize those are her feelings. Take a break and let the encounter go knowing I responded with kindness and move on.